JOB OPENING:
Guest Relations Officer / Concierge

Job Responsibilities:

• To deliver professional and expert concierge services to customers.

• To handle customer requests or enquiry via phone, email, and/or chat.

• Interact with customers to provide information in response to inquiries and to handle and resolve complaints.

• Establish relationships with customers with a positive customer experience feeling after every contact.

• Communicate responses in a clear, professional, timely and concise manner.

• Work with team and resources to provide customer with requested service.

• Other ad-hoc duties as assigned.

Job Requirements:

• Candidates must possess at least 2 years of Call Centre / Cabin Crew / Hospitality experiences, preferably from Night Business Industry;

• Proficient in Microsoft Office (especially Excel and PowerPoint);

• Customer service oriented, result driven & good team player;

• Excellent communications & interpersonal skills;

• Able to work in a fast paced environment;

• Able to commit club hours, weekends and public holidays.

There are many benefits and advantages in joining us:

• Multi-cultural work environment;

• Dedicated training programs;

• A highly motivated team;

• Firm commitment to the development of careers.